Support

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Restore your purchase

New phone, or reinstalled the app? Your subscription belongs to your Apple Account, so you don’t need to buy it again.

1. Make sure your iPhone is signed in to the App Store with the same Apple Account you subscribed with.
2. Open REGENT X and tap Restore on the subscription screen.
3. If Pro doesn’t unlock, check your internet connection, close and reopen the app, and try again.

Using REGENT X on a second iPhone? Restore there too, with the same Apple Account. Your subscription comes with you, but your scripts don’t sync between phones, because there’s no REGENT X cloud.

Still stuck? Email us your member ID and, if you have it, the order number from your Apple receipt.

Manage or switch your plan

To see your plan and renewal date, or to switch between Monthly and Yearly:

1. In REGENT X, open Settings and tap Manage under your plan. Or, on your iPhone, open the Settings app, tap your name, then Subscriptions, then REGENT X.
2. Choose the plan you want and confirm. Apple shows when the change takes effect and what you’ll pay before you confirm.

Cancel your subscription

Apple manages billing, so you cancel in your Apple Account’s subscription settings. In REGENT X, Settings > Manage opens them for you. We can’t cancel it for you.

On iPhone

1. Open the Settings app.
2. Tap your name, then Subscriptions.
3. Tap REGENT X, then Cancel Subscription.

Apple’s guide: Cancel a subscription from Apple.

Refunds

We never see your payment, so refunds go through Apple. Request one at reportaproblem.apple.com. Apple’s guide: Request a refund for apps or content that you bought from Apple.

Redeem an offer code

The quickest way is right in REGENT X.

In the app

1. Open REGENT X and tap Redeem a code on the subscription screen.
2. Apple’s own code screen opens. Type the code there and follow the steps.

REGENT X never sees or checks your code. Apple handles it.

In the App Store

1. Open the App Store app.
2. Tap your profile picture at the top right.
3. Tap Redeem Gift Card or Code, then Enter Code Manually.
4. Type the code and follow the steps. If you were sent a link instead, open it on your iPhone.

After you redeem, open REGENT X. If Pro isn’t unlocked yet, tap Restore on the subscription screen. Each code has its own terms, which the store shows before you confirm.

Import scripts

On Home, tap the Import scripts icon beside Settings. Import shows you every script and the shelf it lands on, and nothing is made until you tap Import.

Paste

Whatever you copied: one script, or a pack of them.

From Files

Word (.docx), OpenDocument (.odt), RTF, HTML, Markdown, JSON, plain text, or a PDF with selectable text, up to 30 MB a file.

From another app

In Notes, Files or another app, tap Share, then REGENT X (under More if it isn’t listed). Before you subscribe, a share opens nothing until Home does.

Have Claude write them

Copy the prompt, paste it into your own Claude account, ask for scripts, then share or paste the answer back. Claude is a separate service run by Anthropic, and REGENT X sends it nothing.

The pack format

Give each script a SCRIPT: line and a CATEGORY: line, which is the shelf. A STATUS: line is optional: draft, filmed or posted.

SCRIPT: My honest morning routine
CATEGORY: UGC
No ice bath and no five a.m. alarm…

An import takes up to 500 scripts. A broken script is left out and named, and the rest still come in. Shelves that don’t exist are made for you.

If a file won’t import

• Scanned PDF: REGENT X can’t read the words. Send a Word copy, or copy the words and paste them.
• Pages file: export it from Pages as Word or plain text, or copy the words and paste them.
• Old .doc file: save it as .docx, or copy the words and paste them.
• A link on its own: a link has no words to import. Open the page and copy the text.

Voice Follow

Voice Follow moves the script as you talk and holds through a pause of up to 15 seconds. After that it scrolls on at your set pace and finds your place when you speak again. Tap Voice on the camera screen to turn it on. It shows Listening while it waits to hear you, and Following once it’s keeping up with your words.

It uses Apple’s speech recognition, so what you say and key words from your script may be processed on Apple’s servers, and it may need an internet connection. It works in English.

If the script doesn’t follow you

1. Check that REGENT X can use the microphone and speech recognition: open the Settings app, find REGENT X, and turn on Microphone and Speech Recognition.
2. Check that Dictation is on: Settings > General > Keyboard > Enable Dictation.
3. Check your internet connection, then turn Voice off and on again.
4. Read the script out loud as it’s written, in English, at your normal speaking volume.

Rather not use it, or it isn’t available? Leave Voice off and set a pace instead, from 60 to 280 words per minute. The script scrolls on its own, you can change the pace mid-take with − and +, and nothing is sent for speech recognition.

Camera, microphone and photos

REGENT X asks for camera, microphone and Photos during setup, and for speech recognition when you first turn on Voice. Here’s what each one is for.

Camera

Films your takes while the script scrolls under the lens.

Microphone

Records your voice in each take, and lets Voice Follow hear you.

Speech Recognition

Moves the script along as you read aloud. The app asks for it only when you turn on Voice.

Photos

Saves your takes to your photo library. On iPhone it asks only to add to your library, not to read it. To add a clip or photo to a video, you pick it in your iPhone’s own photo picker, and the app gets only what you pick.

Said no by mistake? Open the Settings app, find REGENT X, and turn the permission back on. Saying no never locks you out of the app, but you’ll need the camera and microphone to film.

Takes not showing up in Photos? Check that Photos access for REGENT X is set to Add Photos Only or Full Access, and that Save takes to Photos is on in REGENT X’s settings.

Delete your data

REGENT X has no account to delete. Your scripts and takes live on your phone, and a few service providers hold limited data linked to a random member ID. Here’s how to remove both.

Data held by our providers

1. In REGENT X, tap Contact support: subscribers find it in Settings, and it’s also on the screen that says “Your studio is ready.” (or “Welcome back.” if your subscription has ended). The email it opens already includes your member ID.
2. Change the subject to “Delete my data” and send it. You can also write to jdfeld@maxxedstudios.net yourself and paste in your member ID.
3. We delete the data linked to that ID at RevenueCat, Superwall and PostHog, or ask them to, and reply to confirm.

Never subscribed, or can’t find Contact support? You can still ask: email us, with your member ID if you have it. Without the member ID, we can find and delete the emails you’ve sent us, but we can’t find what our providers hold about your phone, because that data is linked only to the member ID, not to your name or email address.

This doesn’t cancel your subscription. Cancel it first if you want to stop paying. Deleted the app? Reinstall it: the same member ID comes back, so Contact support still includes it. Otherwise, send us the order number from your Apple receipt and roughly when you subscribed.

Data on your phone

Delete the app to remove its scripts, shelves and settings from your iPhone. The member ID is the exception: it’s kept in the iPhone’s keychain, so it survives deleting and reinstalling the app, and a reinstalled app on that iPhone keeps the same member ID. Takes you saved stay in your Photos app until you delete them there. Your iPhone backups are managed in your iCloud settings.

The Privacy Policy has the full details.